Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at madeby@jasonbrickhill.com

General

No! A common misconception with our clothing is that they are screen-printed or other prints. They are not printed. All Mosaic clothing features hand-placed reflective materials, which makes them so magical. 💫

We recommend hand-washing all pieces. However, you can machine wash, inside-out, on a cold, delicate cycle. Lay flat to dry (or hang dry, if it isn't too wet).

Please do not bleach, tumble dry, or dry clean.

No! All glitter will stay on clothing, even after washing.

You certainly can! Make sure to iron inside-out. Never iron directly on the Holographic or Glitter Mosaic.

Returns

Yes! If your one-of-a-kind piece does not fit as expected, you may return it for a size exchange. Please see our Return Policy for details.

All JASON BRICKHILL clothing and accessories are made-to-order and require dedicated time for production, as they are handmade.

To allow for refunds, the detail-oriented time and effort in making each made-to-order item would be expended. However, to ensure your 100% confidence and satisfaction, we will make exceptions for a size exchange, working with you to ensure the perfect fit!

Customer satisfaction is our number one priority. If you have any questions concerning our return policy or would like to let us know how we are doing and how we can improve, please email us at: madeby@jasonbrickhill.com

Shipping

Yes! We ship anywhere in the world for $25 USD. International shipping is estimated to take 6-10 business days, after production. Delivery delays can occasionally occur.

Please be aware that some items may take up to one month to reach you from purchase date (production time + shipping time).

We're thrilled to offer FREE SHIPPING on all U.S orders!

BACK TO TOP
Get 10% OFF
Sign up now to get access to exclusive discount
Subscribe Now!